Frequently Asked Questions:
1) Do I have to be a member to visit City Treehouse?
Membership is not required to play. We offer packs of hours to use for up to a year after purchase. We only allow 25 children in the playspace each hour to ensure everyone has a fun and safe experience. Space is available on a first-come first-serve basis. You may call or email us in advance to reserve a time to play.
2) What age is your playspace suited for?
We are age-appropriate for children 2 months to 8 years old. For babies and toddlers, we offer a Soft Play room filled with age-appropriate toys. games and learning equipment. Our multi-tiered shallow water table SPLASH! offers plenty of excitement for children 12 months to 8 years old and they will love getting wet, splashing and playing in water. It is also a sensory based, child directed activity - a wonderful stimulus for learning. They will also enjoy climbing and sliding in our two-story treehouse and secret star cave. Downstairs features a den-style playroom complete with dress-up clothes, giant inflated ball pit, 12 foot whiteboard with markers and crayons as well as a multitude of general toys and games.
3) Should I bring a swimming suit and towel for my child?
No. Swimming suits and towels are not necessary. Children will enjoy reach-in play at our water table but it is not designed for swimming. We do recommend that you bring clean water shoes (crocs, flip flops, etc) and a change of clothes. Smocks and hand dryers are available onsite for visitors to use but it is common for clothing to get wet.
4) What classes do you offer?
In addition to popular classes like music, dance and crafts, City Treehouse offers innovative reading and language classes, designed to cultivate storytelling, literacy and language skills. For families who prefer a more child-driven learning experience, we offer a variety of longer, less structured and highly interactive classes such as play groups, dramatic play and construction classes.
Please click here to view all descriptions of all classes.
5) Do you offer demos, trials or drop-in classes ?
Everyone is eligible to purchase a demo class for $20, so you can try a range of classes before you make a commitment. Single class registration is available for $45, as long as there is space available.
6) Can I host an event or party at City Treehouse?
We offer a variety of party & rental packages. You can also create your own. Visit the Parties page for more information or give us a call.
7) Is your facility wheelchair accessible?
Our facility is ADA compliant - on street level, with ramps into class studios and handicapped accessible bathrooms. Please note however that the treehouse does not offer wheelchair access. Handicapped visitors are still welcome to enjoy the treehouse but may require physical assistance from their caregiver.
8) Is there a parking lot nearby?
Yes! There is a parking lot located directly across the street at 124 W 20th St. Book here, use the code "CITYTREE" to recieve a 10% discount on parking. (street parking on our street is strictly for commcerical vehicles most of the week)
9) Do you offer refunds?
We do not give refunds or allow transfer of playhours, classes, birthdays or events except under special circumstances. Refunds are provided in the event of an unexpected class or event cancellation by City Treehouse.
10) What are your hours of operation?
Monday - Sunday, 10a-5p (We are a reservation based facility. Calling before any visit is strongly advised.
We are closed: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.
11) Can my family visit if my child has not received the MMR vaccination?
Similar to public spaces such as museums, doctors' offices, other parks/playspaces, and subway cars; City Treehouse is often times crowded with children. The US Center for Disease Control and Prevention and the New York City Department of Health recommends that all children receive the MMR vaccination. City Treehouse firmly and strongly supports this recommendation but does not require that guests provide proof of vaccination to gain entry.
12) How do I contact City Treehouse?
You may call, email, or visit us.
We are located in Chelsea at 129A W 20 Street, NY, NY 10011, between 6th and 7th Avenues. We are near the 1 train (18th or 23rd Street), F/M train (23rd Street), N/R train (23rd Street) or the C/E train (23rd Street). We are also only 5 blocks from Union Square. There is a parking garage directly across the street.
Phone (212) 255-2050
Follow us on Twitter for news and great deals!
Sign up for our Email Newsletter